This post was contributed by a community member. The views expressed here are the author's own.

Health & Fitness

San Diego County Credit Union proactively directs all calls to redundant facility to avoid member interruption

San Diego County Credit Union (SDCCU), San Diego’s largest locally owned financial institution with more than 246,000 customers, in an effort to minimize customer service impacts related to a phone line connectivity issue, proactively routed calls to an alternate facility on Thursday, June 13, 2013.

 

SDCCU reported that all calls to the main number were routed to SDCCU’s secure alternate facility and employees have been taking customer calls from that location. SDCCU customers may have experienced a busy signal due to high call volumes to the main number of 877-732-2848. SDCCU also has posted alternative phone numbers on its website, www.sdccu.com. In addition, SDCCU has extended call center hours to provide phone service to customers who had difficulty getting through earlier in the day.

Find out what's happening in La Jollawith free, real-time updates from Patch.

 

“All SDCCU systems are up and running,” said Teresa Halleck, SDCCU president/CEO. “While SDCCU recently experienced phone connectivity issues to our main line, customers continued to conveniently access their accounts and conduct transactions through sdccu.com, our 31 convenient branches, 30,000 surcharge-FREE ATMs, SDCCU Mobile Deposit and mobile banking, as well as our secure online live chat. Having an alternate location is a normal part of doing business today. SDCCU is well prepared for business continuity impacts, with alternate plans in place to ensure customer service levels are proactively managed.”

Find out what's happening in La Jollawith free, real-time updates from Patch.

 

San Diego County Credit Union is San Diego’s largest locally-owned financial institution serving San Diego, Riverside and Orange counties. SDCCU has assets of over $6.2 billion, more than 246,000 customers, 31 convenient branch locations and 30,000 surcharge-FREE ATMs. From FREE Checking with eStatements and SDCCU Mobile Deposit, to home and auto loans, Visa credit cards, money market accounts and business banking services, including commercial real estate loans; SDCCU provides breakthrough banking products that meet the demands of today’s lifestyle and delivers banking services that save customers money. Federally insured by NCUA and is an equal housing lender. For more information, visit www.sdccu.com.

We’ve removed the ability to reply as we work to make improvements. Learn more here

The views expressed in this post are the author's own. Want to post on Patch?